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Practical answers for collecting feedback and making the most of Hively.
Results for “signature”
33 guides · Clear searchUse Hively with CodeTwo Email Signatures 365
Add Hively feedback to Microsoft 365 email signatures managed by CodeTwo, map each sender to their Hively user, and check the signature placeholders.
Add Hively to your email signature
Copy your personal Hively snippet, add it to your email signature, and check how it looks in a new message.
Hively and Exclaimer Signature Manager
Understand the legacy Signature Manager setup and why its HTML instructions do not apply directly to current Exclaimer products.
Add Hively to a Gmail signature
Install your personal snippet in Gmail on a computer and check sending-address and reply defaults.
Hively signatures after GoDaddy Workspace Email
Find the appropriate signature guide after moving away from the retired Workspace Email product.
Use Hively in an iPhone or mobile email signature
Use your personal text link when a mobile email app cannot preserve a formatted Hively snippet.
Add Hively to an Outlook signature
Choose the instructions for your Outlook version and add your personal rating snippet.
Add Hively to a Thunderbird signature
Paste Hively’s HTML into Thunderbird’s HTML signature field for the correct account.
Fix missing smileys, links or formatting in your signature
Work out whether the problem is copying, the signature editor, message format or image blocking.
Add Hively to a Yahoo Mail signature
Find Yahoo Mail’s signature settings and use a formatted snippet or personal text link.
Use Hively with CodeTwo Exchange Rules
Add Hively rating links to signatures managed by CodeTwo Exchange Rules, with sender mapping and a check for encoded placeholders.
Find help and contact support
Search the help centre or send a useful, private problem report to Hively support.
Change or upload smileys
Choose a smiley set and update installed signatures after changing the images.
Desk.com has retired — using Hively with another help desk
Desk.com is retired. Find the relevant Hively setup for your replacement system without reusing obsolete Desk.com templates.
Invite customers to share useful feedback
Introduce Hively, ask at a relevant moment and check the basics when little feedback arrives.
Use Hively with Freshdesk
Add a shared Hively snippet to Freshdesk notifications, or use personal snippets in individual agent signatures.
Getting started with Hively
Create or join the right account, add a personal feedback link, and start reviewing responses.
Use Hively with HappyFox
Choose personal agent signatures or shared HappyFox notifications, and match the username supplied by each workflow.
Use Hively with Help Scout
Connect Help Scout's Hively app, map your users and choose the inboxes that include rating links.
Use Hively on a phone
Understand mobile feedback pages, browser access and email signatures sent from a phone.
Check an integration before rolling it out
Check that a shared snippet resolves to the right person, preserves its links and appears only in the messages you intend.
Understand membership across teams and accounts
Distinguish a team assignment from a separate account, and check what an account-switch invitation means.
Use your personal rating link
Understand how feedback reaches the right team member and copy a text-only invitation.
Change your name, photo and account images
Update your displayed name and profile picture, and find the separate controls for account and team logos.
Change the rating-page language
Choose an account or member language and keep signatures and custom fields consistent.
Customize your rating page
Branding, logos, questions and thank-you messages on the pages your customers see.
Send a rating request from Hively
Ask for feedback after a service interaction, preview the message and send to one recipient or a list.
Find or resend setup instructions and your snippet
Get a personal snippet without email, resend the right setup message, and investigate missing instructions.
Add Hively to Apple Mail on a Mac
Add a personal Hively snippet to a Mac Mail signature and assign it to the correct account.
Choose and reuse a Hively rating snippet
Find a snippet style for email, a website, a full message or printed material, and copy it correctly.
Change your snippet wording
Edit the invitation to give feedback while preserving the rating links and their meaning.
Hively's legacy UserVoice Helpdesk setup
Identify the older UserVoice ticket-template workflow and check compatibility before reusing its Hively snippet.
Use Hively with Zendesk
Add rating links to a Zendesk trigger and check that the current-user field identifies the intended agent.
Browse by topic
Get started
Set up Hively and start receiving feedback.
02Collect feedback
Email signatures, rating requests and integrations.
03Understand your feedback
Ratings, scores, reports and exports.
04Email & notifications
Choose your updates and troubleshoot delivery.
05Integrations
Connect Hively to your help desk, CRM or signature manager.
06Account & teams
Invitations, roles, access and personal settings.
07Customize Hively
Branding, languages, rating fields and thank-you pages.
08Billing & plans
Subscriptions, payment details, invoices and account closure.
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