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December 5th, 2017

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It’s easy to insert Hively rating snippets into Exclaimer. Now you can measure customer satisfaction for each of your team members through your Exclaimer templates. Here’s how to do it.

A few things you’ll need:

  • An account created in Hively with your team members added
  • A Exclaimer account

Step One

Log into Hively and click on the menu in the top right, then select Integrations. Select Exclaimer from the integrations list. Next, for each Team Member listed enter their email address, as their Exclaimer identifier. This is probably the same email address that the user was registered with in Hively, but doesn’t necessarily have to be if a different email address is used for that user in Exclaimer.

Step Two

Next click on the Get Snippet link and copy the Hively snippet.

Step Three

Go back into Exclaimer and edit the templates you want to have the snippet appear on and paste the snippet code into the template. {E-mail} will also need to be added as a field within Exclaimer in order for that parameter in the URLs to be populated.