Top Questions
Help with top questions.
Add Hively to a Gmail signature
Install your personal snippet in Gmail on a computer and check sending-address and reply defaults.
Add Hively to a Yahoo Mail signature
Find Yahoo Mail’s signature settings and use a formatted snippet or personal text link.
Add Hively to an Outlook signature
Choose the instructions for your Outlook version and add your personal rating snippet.
Add and invite team members
Create users individually or in bulk, choose when to send setup instructions, and check existing-account conflicts.
Choose and reuse a Hively rating snippet
Find a snippet style for email, a website, a full message or printed material, and copy it correctly.
Collect feedback with a Hively QR code
Save your personal QR code, place it on printed material and check the destination before printing a batch.
Customize your rating page
Branding, logos, questions and thank-you messages on the pages your customers see.
Desk.com has retired — using Hively with another help desk
Desk.com is retired. Find the relevant Hively setup for your replacement system without reusing obsolete Desk.com templates.
Download rating data
Choose between a basic rating download and a saved report, and check exactly what the file includes.
Find help and contact support
Search the help centre or send a useful, private problem report to Hively support.
Find or resend setup instructions and your snippet
Get a personal snippet without email, resend the right setup message, and investigate missing instructions.
Fix missing smileys, links or formatting in your signature
Work out whether the problem is copying, the signature editor, message format or image blocking.
Getting started with Hively
Create or join the right account, add a personal feedback link, and start reviewing responses.
Hively's legacy UserVoice Helpdesk setup
Identify the older UserVoice ticket-template workflow and check compatibility before reusing its Hively snippet.
Invite customers to share useful feedback
Introduce Hively, ask at a relevant moment and check the basics when little feedback arrives.
Run and export a report
Run a saved report, build your own fields and filters, export the results, or schedule an email.
Send a rating request from Hively
Ask for feedback after a service interaction, preview the message and send to one recipient or a list.
Share a rating on social media
Use the available sharing links and review customer permission and the public page first.
Submit or change customer feedback
Understand when a smiley click counts, how to add details, and how a customer can change their response.
Understand Happiness %, CSAT and benchmarks
Learn how Happiness % differs from points and NPS, and what the benchmark lines can tell you.
Understand account administrators, team leaders and members
Choose the right role and distinguish managing Hively from receiving customer ratings.
Understand repeat and suspicious ratings
Learn when a newer rating replaces an earlier one and how to review repeat-rating warnings.
Understand scores and the Leaderboard
See how rating points, WOWs and the selected period affect personal scores, team totals and rankings.
Use Hively on a phone
Understand mobile feedback pages, browser access and email signatures sent from a phone.
Use Hively with CodeTwo Exchange Rules
Add Hively rating links to signatures managed by CodeTwo Exchange Rules, with sender mapping and a check for encoded placeholders.
Use Hively with Kayako Classic templates
Check the Classic template syntax and ticket-owner identifier before using Hively's legacy Kayako snippet.
View and filter your ratings
Find individual feedback, narrow the rating list, and understand which filters affect the chart.