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February 21st, 2014

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Please note: A UserVoice account on the PRO tier is required for full integration, as outlined below. If you don’t have a Pro account, you can still use Hively with UserVoice by inserting your regular Hively snippet in each user’s signature.

It’s easy to insert Hively rating snippets into UserVoice. Now you can measure customer satisfaction for each of your team members through your UserVoice email templates. Here’s how to do it.

A few things you’ll need:

  • An account created in Hively with your users added
  • A UserVoice account on the Pro tier

Step One

Go to UserVoice and get the Staff ID for each of your team members. You can get this by going to Manage Staff and clicking edit for each staff. The ID is in the URL (it’s the number at the end ie. 1, 2, 3, etc.)

Step Two

Login to Hively and click on the menu in the top right, then select Integrations. Select UserVoice from the integrations list. Enter the Staff ID’s you collected from UserVoice and enter them for each user.

Step Three

Next click on the Get Snippet link. In the popup window, click the Show HTML link, then copy the code.


Step Four

Go back into UserVoice and edit the email templates you want to have the snippet appear on and paste the snippet code into the template.