Scoring

Help with scoring.

Set rating and Leaderboard visibility, and understand how it differs from administrator and team-leader access.

Understand summary frequencies, missing digests and the current limits of reminder options.

Send internal recognition without adding points to customer satisfaction scores.

Learn how Happiness % differs from points and NPS, and what the benchmark lines can tell you.

Recognize exceptional service with a WOW and understand its effect on points and customer happiness.

See how rating points, WOWs and the selected period affect personal scores, team totals and rankings.