Customer Ratings
Help with customer ratings.
Add Thanks buttons
Offer useful next steps on the thank-you page, with buttons for the relevant rating and team.
Anonymous ratings and required details
Understand optional contact details and how administrators choose which information a customer must provide.
Choose and reuse a Hively rating snippet
Find a snippet style for email, a website, a full message or printed material, and copy it correctly.
Choose what team members can see
Set rating and Leaderboard visibility, and understand how it differs from administrator and team-leader access.
Choose your email notification settings
Choose personal rating alerts, team updates and other emails, and understand the separate all-email unsubscribe.
Collect feedback with a Hively QR code
Save your personal QR code, place it on printed material and check the destination before printing a batch.
Create and use rating-request templates
Save invitation wording and settings, choose a template for a request, and set the account default.
Customer feedback confirmation emails
Understand the thank-you page, conditional confirmation emails and the notification preferences.
Customize rating fields
Make details required, change labels or add a field set for your feedback form.
Customize your rating page
Branding, logos, questions and thank-you messages on the pages your customers see.
Invite customers to share useful feedback
Introduce Hively, ask at a relevant moment and check the basics when little feedback arrives.
Remove test or incorrect ratings
Find a rating, confirm its removal, and understand the effect on feedback and scores.
Send a rating request from Hively
Ask for feedback after a service interaction, preview the message and send to one recipient or a list.
Submit or change customer feedback
Understand when a smiley click counts, how to add details, and how a customer can change their response.
Understand WOW ratings
Recognize exceptional service with a WOW and understand its effect on points and customer happiness.
Understand repeat and suspicious ratings
Learn when a newer rating replaces an earlier one and how to review repeat-rating warnings.
Understand scores and the Leaderboard
See how rating points, WOWs and the selected period affect personal scores, team totals and rankings.
Use Hively on a phone
Understand mobile feedback pages, browser access and email signatures sent from a phone.
View and filter your ratings
Find individual feedback, narrow the rating list, and understand which filters affect the chart.