Give feedback from a phone
Customers can open a Hively rating link in their phone’s browser and use the customer feedback page without signing into a Hively user account.
The rating page is designed to fit a narrow screen. The fields and wording depend on the team’s setup. If a link or form fails, note the browser, what you tapped and any error, then contact support. Do not repeatedly submit the same feedback while investigating.
Use the signed-in app
You can open Hively sign-in in a browser on your phone. Your usual account permissions still apply.
Some administration screens and wide reports are easier to use on a larger screen. The customer rating page’s mobile layout does not mean every signed-in screen has the same layout. Use a desktop browser if a table or setting is difficult to reach.
Send rating links from a mobile email app
A signature installed on your computer may not appear in messages sent from your phone. Mobile apps often have separate signature settings and different HTML support.
Follow Mobile email signatures, then inspect a message received from the phone. Check that the rating links still belong to you and remain usable. Avoid copying another member’s signature or assuming the desktop version synchronized automatically.