How can we help?
Practical answers for collecting feedback and making the most of Hively.
Start with a useful guide
6 guidesGetting started with Hively
Create or join the right account, add a personal feedback link, and start reviewing responses.
Add Hively to your email signature
Copy your personal Hively snippet, add it to your email signature, and check how it looks in a new message.
Why am I not receiving Hively emails?
Your notification settings choose which updates you receive. An unsubscribe applies separately to Hively emails sent to your address. Check both when an expected email is missing.
Add and invite team members
Create users individually or in bulk, choose when to send setup instructions, and check existing-account conflicts.
Send a rating request from Hively
Ask for feedback after a service interaction, preview the message and send to one recipient or a list.
Run and export a report
Run a saved report, build your own fields and filters, export the results, or schedule an email.
Browse by topic
Get started
Set up Hively and start receiving feedback.
02Collect feedback
Email signatures, rating requests and integrations.
03Understand your feedback
Ratings, scores, reports and exports.
04Email & notifications
Choose your updates and troubleshoot delivery.
05Integrations
Connect Hively to your help desk, CRM or signature manager.
06Account & teams
Invitations, roles, access and personal settings.
07Customize Hively
Branding, languages, rating fields and thank-you pages.
08Billing & plans
Subscriptions, payment details, invoices and account closure.
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