Integrations
Connect Hively to your help desk, CRM or signature manager.
Use Hively with Autotask
Match Autotask resource names to Hively users and add rating links to a suitable notification template.
Use Hively with CodeTwo Exchange Rules
Add Hively rating links to signatures managed by CodeTwo Exchange Rules, with sender mapping and a check for encoded placeholders.
Use Hively with CodeTwo Email Signatures 365
Add Hively feedback to Microsoft 365 email signatures managed by CodeTwo, map each sender to their Hively user, and check the signature placeholders.
Use Hively with ConnectWise PSA
Add Hively to a workflow or service-board notification and verify the member-name format in the generated links.
Desk.com has retired — using Hively with another help desk
Desk.com is retired. Find the relevant Hively setup for your replacement system without reusing obsolete Desk.com templates.
Hively and Exclaimer Signature Manager
Understand the legacy Signature Manager setup and why its HTML instructions do not apply directly to current Exclaimer products.
Use Hively with Freshdesk
Add a shared Hively snippet to Freshdesk notifications, or use personal snippets in individual agent signatures.
Use Hively with HappyFox
Choose personal agent signatures or shared HappyFox notifications, and match the username supplied by each workflow.
Use Hively with Help Scout
Connect Help Scout's Hively app, map your users and choose the inboxes that include rating links.
Check an integration before rolling it out
Check that a shared snippet resolves to the right person, preserves its links and appears only in the messages you intend.
Use Hively with Kayako Classic templates
Check the Classic template syntax and ticket-owner identifier before using Hively's legacy Kayako snippet.
Use Hively with Kustomer
Map Kustomer staff IDs and add Hively to a compatible email template, checking the generated snippet before rollout.
Use Hively with ManageEngine ServiceDesk Plus
Map technician names and add Hively to a ServiceDesk Plus notification that supplies the required technician and request fields.
Use Hively with Salesforce
Add Hively rating links to a Salesforce email template, match Salesforce users to Hively team members, and check that feedback reaches the right person.
Use Hively with SupportPal
Map SupportPal operators, add the integration HTML to a customer email template and check the available merge fields.
Hively's legacy UserVoice Helpdesk setup
Identify the older UserVoice ticket-template workflow and check compatibility before reusing its Hively snippet.
Use Hively with Zendesk
Add rating links to a Zendesk trigger and check that the current-user field identifies the intended agent.