Collect feedback
Email signatures, rating requests and integrations.
Use Hively with Autotask
Match Autotask resource names to Hively users and add rating links to a suitable notification template.
Use Hively with CodeTwo Exchange Rules
Add Hively rating links to signatures managed by CodeTwo Exchange Rules, with sender mapping and a check for encoded placeholders.
Use Hively with CodeTwo Email Signatures 365
Add Hively feedback to Microsoft 365 email signatures managed by CodeTwo, map each sender to their Hively user, and check the signature placeholders.
Use Hively with ConnectWise PSA
Add Hively to a workflow or service-board notification and verify the member-name format in the generated links.
Change or upload smileys
Choose a smiley set and update installed signatures after changing the images.
Customer feedback confirmation emails
Understand the thank-you page, conditional confirmation emails and the notification preferences.
Add Hively to your email signature
Copy your personal Hively snippet, add it to your email signature, and check how it looks in a new message.
Invite customers to share useful feedback
Introduce Hively, ask at a relevant moment and check the basics when little feedback arrives.
Hively and Exclaimer Signature Manager
Understand the legacy Signature Manager setup and why its HTML instructions do not apply directly to current Exclaimer products.
Use Hively with Freshdesk
Add a shared Hively snippet to Freshdesk notifications, or use personal snippets in individual agent signatures.
Use Hively with HappyFox
Choose personal agent signatures or shared HappyFox notifications, and match the username supplied by each workflow.
Use Hively with Help Scout
Connect Help Scout's Hively app, map your users and choose the inboxes that include rating links.
Use Hively with Kayako Classic templates
Check the Classic template syntax and ticket-owner identifier before using Hively's legacy Kayako snippet.
Use Hively with Kustomer
Map Kustomer staff IDs and add Hively to a compatible email template, checking the generated snippet before rollout.
Use Hively with ManageEngine ServiceDesk Plus
Map technician names and add Hively to a ServiceDesk Plus notification that supplies the required technician and request fields.
Use your personal rating link
Understand how feedback reaches the right team member and copy a text-only invitation.
Collect feedback with a Hively QR code
Save your personal QR code, place it on printed material and check the destination before printing a batch.
Customize rating fields
Make details required, change labels or add a field set for your feedback form.
Change the rating-page language
Choose an account or member language and keep signatures and custom fields consistent.
Customize your rating page
Branding, logos, questions and thank-you messages on the pages your customers see.
Create and use rating-request templates
Save invitation wording and settings, choose a template for a request, and set the account default.
Send a rating request from Hively
Ask for feedback after a service interaction, preview the message and send to one recipient or a list.
Use Hively with Salesforce
Add Hively rating links to a Salesforce email template, match Salesforce users to Hively team members, and check that feedback reaches the right person.
Add Hively to Apple Mail on a Mac
Add a personal Hively snippet to a Mac Mail signature and assign it to the correct account.
Add Hively to a Gmail signature
Install your personal snippet in Gmail on a computer and check sending-address and reply defaults.
Hively signatures after GoDaddy Workspace Email
Find the appropriate signature guide after moving away from the retired Workspace Email product.
Use Hively in an iPhone or mobile email signature
Use your personal text link when a mobile email app cannot preserve a formatted Hively snippet.
Add Hively to an Outlook signature
Choose the instructions for your Outlook version and add your personal rating snippet.
Add Hively to a Thunderbird signature
Paste Hively’s HTML into Thunderbird’s HTML signature field for the correct account.
Fix missing smileys, links or formatting in your signature
Work out whether the problem is copying, the signature editor, message format or image blocking.
Add Hively to a Yahoo Mail signature
Find Yahoo Mail’s signature settings and use a formatted snippet or personal text link.
Choose and reuse a Hively rating snippet
Find a snippet style for email, a website, a full message or printed material, and copy it correctly.
Change your snippet wording
Edit the invitation to give feedback while preserving the rating links and their meaning.
Use Hively with SupportPal
Map SupportPal operators, add the integration HTML to a customer email template and check the available merge fields.
Add Thanks buttons
Offer useful next steps on the thank-you page, with buttons for the relevant rating and team.
Hively's legacy UserVoice Helpdesk setup
Identify the older UserVoice ticket-template workflow and check compatibility before reusing its Hively snippet.
Use Hively with Zendesk
Add rating links to a Zendesk trigger and check that the current-user field identifies the intended agent.