Understand your feedback

Ratings, scores, reports and exports.

Understand optional contact details and how administrators choose which information a customer must provide.

Send internal recognition without adding points to customer satisfaction scores.

Learn how Happiness % differs from points and NPS, and what the benchmark lines can tell you.

Find a rating, confirm its removal, and understand the effect on feedback and scores.

Choose between a basic rating download and a saved report, and check exactly what the file includes.

Learn when a newer rating replaces an earlier one and how to review repeat-rating warnings.

Set rating and Leaderboard visibility, and understand how it differs from administrator and team-leader access.

Understand when a smiley click counts, how to add details, and how a customer can change their response.

Run a saved report, build your own fields and filters, export the results, or schedule an email.

See how rating points, WOWs and the selected period affect personal scores, team totals and rankings.

Add an account or member widget and understand which scores and featured quotes it displays.

Use the available sharing links and review customer permission and the public page first.

Find individual feedback, narrow the rating list, and understand which filters affect the chart.

Recognize exceptional service with a WOW and understand its effect on points and customer happiness.

Understand the older public full-page display and how it differs from selected widget quotes.