Get started
Set up Hively and start receiving feedback.
Find help and contact support
Search the help centre or send a useful, private problem report to Hively support.
Add Hively to your email signature
Copy your personal Hively snippet, add it to your email signature, and check how it looks in a new message.
Getting started with Hively
Create or join the right account, add a personal feedback link, and start reviewing responses.
Use Hively on a phone
Understand mobile feedback pages, browser access and email signatures sent from a phone.
Add and invite team members
Create users individually or in bulk, choose when to send setup instructions, and check existing-account conflicts.
Reset or change your Hively password
Recover access with a reset email or change your password from My Settings, with separate guidance for SSO.
Understand account administrators, team leaders and members
Choose the right role and distinguish managing Hively from receiving customer ratings.
Find or resend setup instructions and your snippet
Get a personal snippet without email, resend the right setup message, and investigate missing instructions.
Fix an invitation or activation link that does not work
Use the normal sign-in page after setup, or get help with an incomplete invitation, incorrect link or SSO requirement.
Add Hively to a Gmail signature
Install your personal snippet in Gmail on a computer and check sending-address and reply defaults.
Add Hively to an Outlook signature
Choose the instructions for your Outlook version and add your personal rating snippet.
Choose and reuse a Hively rating snippet
Find a snippet style for email, a website, a full message or printed material, and copy it correctly.
What Hively helps you do
Use feedback about service interactions to spot concerns, recognize good work and guide follow-up.