ToolBox -

In Hively there are three user types – Team Leaders, Team Members and Account Administrators.

Account Administrators: Account Administrators are the account owners. These people are most likely managers, directors, executives, company owners etc. Account Administrators have the ability to:

  • Set up and edit all the Team level settings and information, add Team Members and Team Leaders, select subscription plan options, customize customer messages, style branding pages, etc.
  • Ability to see detailed rating information for every member of their team.
  • View customer and team satisfaction data, trends and detailed ratings.
  • Request ratings for Team Members.
  • Set the default rating snippet option for the team.
  • By default, Account Administrators are also Team Members in the same account so as to enable them to receive and measure client happiness data on their own performance. Account Administrators can remove themselves as Team Members if they do not wish to participate as Team Member and receive customer feedback.
  • The name of the Account Administrators is displayed in the team summary data area on the dashboard.

Team Leaders: Team Leaders manage individual teams within Hively. Team Leaders have the ability to:

  • Ability to see detailed rating information for members of their team or teams.
  • View customer and team satisfaction data, trends and detailed ratings for their team or teams.
  • Team Leaders can be Team Leaders of multiple teams.
  • Participate as a Team Member of a team.

Team Members: Team Members are participants of a Team account and can only be added by Account Administrators. These people are most likely customer service, sales, training or account management representatives. Team Members have the ability to:

  • Control and edit their own individual accounts.
  • View the summary information for their Team and other team members.
  • View their own summary and detailed rating information. They cannot view the detailed rating information for any other Team Member.
  • Request ratings directly from customers.