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Practical answers for collecting feedback and making the most of Hively.
Results for “missing emails”
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Search the help centre or send a useful, private problem report to Hively support.
Customer feedback confirmation emails
Understand the thank-you page, conditional confirmation emails and the notification preferences.
Why am I not receiving Hively emails?
Your notification settings choose which updates you receive. An unsubscribe applies separately to Hively emails sent to your address. Check both when an expected email is missing.
Email summaries and inactivity reminders
Understand summary frequencies, missing digests and the current limits of reminder options.
Invite customers to share useful feedback
Introduce Hively, ask at a relevant moment and check the basics when little feedback arrives.
Getting started with Hively
Create or join the right account, add a personal feedback link, and start reviewing responses.
Find invoices and update billing contacts
Download an invoice, understand the Account History list and choose who receives billing emails.
Choose what team members can see
Set rating and Leaderboard visibility, and understand how it differs from administrator and team-leader access.
Choose your email notification settings
Choose personal rating alerts, team updates and other emails, and understand the separate all-email unsubscribe.
Payment options and manual invoicing
Understand card subscriptions and how to ask about an arranged invoicing requirement.
Use Hively with Salesforce
Add Hively rating links to a Salesforce email template, match Salesforce users to Hively team members, and check that feedback reaches the right person.
Find or resend setup instructions and your snippet
Get a personal snippet without email, resend the right setup message, and investigate missing instructions.
Browse by topic
Get started
Set up Hively and start receiving feedback.
02Collect feedback
Email signatures, rating requests and integrations.
03Understand your feedback
Ratings, scores, reports and exports.
04Email & notifications
Choose your updates and troubleshoot delivery.
05Integrations
Connect Hively to your help desk, CRM or signature manager.
06Account & teams
Invitations, roles, access and personal settings.
07Customize Hively
Branding, languages, rating fields and thank-you pages.
08Billing & plans
Subscriptions, payment details, invoices and account closure.
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