1. Check your notification settings
Open Notifications in Hively’s menu. Check that the rating types or summaries you want are enabled, and save any changes.
The options available depend on your access. If you cannot see Notifications, contact your account administrator or Hively support. See Choose your email notifications for the individual controls and Email summaries and reminders for current delivery limits.
Preferences and delivery are separate. Turning a notification on does not undo an unsubscribe for your email address.
2. Look for a paused-email notice
If Hively shows “Your email notifications are paused”, your notifications are enabled but your address is unsubscribed from Hively emails.
Choose Re-subscribe if you want to receive Hively emails again using your saved preferences. You may need to confirm your current email address first.
Re-subscribing does not resend missed messages, and it cannot guarantee inbox delivery. If the notice does not appear, continue with the checks below.
3. Check the address and mailbox
Confirm that Hively has the email address you expect. Check your junk or spam folder and any mail rules that might move messages out of your inbox.
If your organisation filters incoming mail, your email administrator may be able to check whether the message was blocked.
4. Still missing an email?
Email support@teamhively.com with the type of email you expected, approximately when you expected it, and whether a paused-email notice appeared.
Do not send your password or copy customer feedback into the request. We can help investigate without those details.