Choose a frequency
Open Users → Notifications, choose a frequency for an available summary, and select Update.
Emails run in scheduled batches. The frequency is not a promise of delivery at a particular hour in your timezone. An empty reporting period, an unsubscribe or a delivery problem can mean no message arrives. See notification settings and email delivery help.
Leaderboard and Top Score
Leaderboard & Top Score offers Weekly, Monthly or Off. It ranks members by points from qualifying customer feedback in the recent period.
The weekly calculation looks back seven days; the monthly calculation looks back one month. It includes up to 25 ranked members, and the combined score must be positive for a summary to be sent. A top-scoring recipient may also receive a winner message; tied top scores can produce more than one winner.
This account-level email is not a copy of your current screen filters or a complete export. Internal Buzz is separate. See Scores and the leaderboard to understand points and why score alone does not tell the whole story.
Ratings Summary
Ratings Summary offers Daily, Weekly or Off. The current sender prepares these summaries for administrators and team leaders, using their relevant account or team group.
Daily summaries look back one day and weekly summaries seven days. They show up to 25 members ranked by points from qualifying customer ratings. If there are no qualifying ratings, there is no summary. The period and grouping can differ from a filtered report you run yourself.
This option is available to administrators and team leaders. Regular team members do not receive a Ratings Summary. Use My Ratings for your own feedback or ask your administrator for the appropriate report.
Buzz Summary and inactivity reminders
Hively does not offer a scheduled Buzz Summary. This is separate from individual Buzz notifications and viewing Buzz in the app.
No Recent Ratings and No Team Member Ratings reminders are not currently scheduled to be sent, even if you have enabled these options. Your saved preferences are retained.
Use ratings and reports to review activity, and contact support if you need help identifying gaps in feedback.
When you need complete figures
Use Hively’s reports or downloads when you need to choose a date range, examine individual feedback or reconcile results.
Summary emails are a convenient snapshot. They are not a complete activity log or a guarantee that every rating will appear in an email. See Reports and exports and Download rating data.