Find a guide
Search the help centre using the task, feature or integration name, or browse its categories.
Try a specific phrase such as “Outlook signature”, “invite team members” or “missing email”. Related guides and section links help you move from a quick answer to the detailed steps. The old support-forum instructions have been replaced by this help centre.
Contact Hively support
Email support@teamhively.com if a guide does not answer your question or something is not working as expected.
Include the account or team name and the email address you use for Hively. If you cannot sign in, you can still contact us by email; see Sign-in help for common checks.
For a question about a business you rated, contact that business through its normal support channel. A Hively feedback receipt does not open a support ticket with that business.
Describe a problem clearly
Explain what you were trying to do, what happened instead, and the steps that led to it.
Useful details include:
- The page or feature, approximate time and your timezone.
- The exact error text and whether it happens every time.
- Your browser and device, or the email client/integration involved.
- A cropped screenshot with customer details and private links hidden, if it helps.
Never send your password, invitation/reset tokens or a full export of customer feedback. Describe the issue first; support can ask for the minimum additional information needed. For missing emails, include the message type and approximate send time rather than repeatedly triggering another send.
Report a suspected security issue privately
Send suspected security or privacy problems directly to support@teamhively.com, with a short description of what you observed.
Keep customer information and private links out of public posts. You do not need to access another customer’s account or collect more data to make a useful report.