Account & teams
Invitations, roles, access and personal settings.
Add and invite team members
Create users individually or in bulk, choose when to send setup instructions, and check existing-account conflicts.
Choose what team members can see
Set rating and Leaderboard visibility, and understand how it differs from administrator and team-leader access.
Understand membership across teams and accounts
Distinguish a team assignment from a separate account, and check what an account-switch invitation means.
Reset or change your Hively password
Recover access with a reset email or change your password from My Settings, with separate guidance for SSO.
Hively and GDPR
How Hively addresses GDPR, where application data is hosted, and how to make a privacy request.
Change your name, photo and account images
Update your displayed name and profile picture, and find the separate controls for account and team logos.
Find your Hively referral link
Find your personal referral link and the current referral-program terms.
Remove or reinstate a user
Remove access for a departing team member, understand retained feedback, and check integrations after reinstatement.
Understand account administrators, team leaders and members
Choose the right role and distinguish managing Hively from receiving customer ratings.
Find or resend setup instructions and your snippet
Get a personal snippet without email, resend the right setup message, and investigate missing instructions.
Fix an invitation or activation link that does not work
Use the normal sign-in page after setup, or get help with an incomplete invitation, incorrect link or SSO requirement.
Create and manage teams
Group users, assign team leaders, nest teams and understand what happens when someone moves.
Change the timezone used for your account’s feedback
Check the account timezone when rating dates or times look wrong, especially for people in different regions.