Hively

Yes! Hively provides real time feedback from your customer ratings. So if there’s an issue you know right away instead of finding out months down the road when it may be too late. It also lets you know right away if you’re doing a good job. Getting positive feedback throughout the day is a great [...]

The full HTML Email snippet works like any other snippet in the gallery. It can be pasted inside of an email you’re sending, a final ‘resolution’ email within a CRM or ticket tracking system, or used to email out in your email marketing campaign software. To access this snippet go to the snippet gallery by [...]

You can view all the details of every rating you’ve received on your ‘My Ratings’ page. This view will show all the ratings you’ve received, organized by month. The details include: Rating type Rating points Date of rating Contact info and additional comments of the person that gave the rating (if they provided such information). [...]

No problem. Often times new Hively users “practice” by giving themselves and their users members ratings during their trail period. However, you won’t want these ratings displaying or affecting scores when you’re ready to use Hively in production. Therefore, we’ve made it easy for Account Administrators to delete ratings for users. As an Account Administrator, [...]

On paid plans, you can specify which fields are required for Happy, Satisfied and Unhappy ratings. By default each of the Name, Email and Comment fields are optional for each rating type. To change this: Log in to Hively as an Administrator of your account. Select Fields from the main menu under Configuration. For the [...]