Hively

One specific feature of the WOW is that customers must provide their name, email and a comment (details of the wow) in order to submit a WOW. All fields are required. This way the entire reason for the WOW is clearly recorded for everyone to see. WOWs provide great opportunities for bragging rights and internal [...]

No, the +1 point is simply added to your score. We simply add the +1 to help explain that it’s ‘in addition to’ the point you received for the Happy rating. So, you get 1 point for the Happy rating and +1 point for the WOW – for a total of 2 points.    

Users are ranked on the Leaderboard according to their personal customer happiness score – highest to lowest. The user with the top score will be at the top and users descend from there based on their score. Each time a user gets feedback they receive points like this: Happy = 1 point Satisfied = 0 [...]

Hively helps reward your top performing users by highlighting the user with the Top Score on a weekly or monthly basis. You can have this email sent every 7 days (on Monday’s), every 30 days (first of every month), or turn this notification off. This email is a great way to motivate your users to [...]

By default, each user can see the summary scores and % of rating types of other users on the Leaderboard page and via email. However, they can not see the details of the customer ratings on each users page. Only Account Administrators and Team Leaders can view this data. However, if you would like to [...]

Hively measures the customer happiness for your team by providing a total team customer happiness score. The team score is derived from the total points each of your users has received. Your users get points every time they get a customer rating. Each rating type has it’s own point value and there are some ‘bonus’ ways [...]

Hively highlights the user in your team that currently holds the top score. On the leaderboard, you can view the current top score holder for the last 7 days, last 30 days or all time! The user that has the most points at any given time has the top score. This is a real time, running [...]

Hively is designed to give points to your users based on the happiness ratings they receive from customers. Each rating type has its own point value and your users are given an overall score based on the ratings they’ve received. You can also see the percentage of each rating type received and view this information [...]