Hively

Getting consistent feedback from you customers helps insure they’re staying happy and engaged. Not getting the feedback from customers you hoped for? Here are some things you might want to check and some tips for getting more feedback. Check to insure your rating snippet is placed correctly. Send a test email with your rating snippet [...]

Oh honesty! Yes, we’d like to think no one would be this dishonest. However, it could happen right? So what do we do about it? Right now there are two preventative measures to protect against users self ratings (or friend ratings). 1) If any user receives 5 or more ratings from the same IP address [...]

Easy stuff. 1. Highlight and copy your personal email signature snippet from Hively. 2. Within Outlook, go to your preferences and select ‘File -> Options‘   3. Select Mail -> Signatures   4.  Click the ‘New‘ button to create a new signature and type a name for it.   5. Paste your snippet into the Signature [...]

No problem. 1. Go to the Options dropdown in the upper left corner of the screen and select More Options.   2. Select Signature, then toggle the screen to Show a signature on all outgoing messages. Make sure you have Rich Text selected as well.   3. Copy your Hively snippet from the ‘Get Email [...]

This support forum is designed to give you quick answers to any questions you might have about Hively. We’ve done our best to answer any/all questions we’ve received from our customers about Hively on this site. We will be updating it constantly with new information we think is helpful to you so check back often. [...]

Hively measures the customer happiness for each user by providing a customer happiness score. The score is derived from the total points the user has received. Your users get points every time they get a customer rating. Each rating type has it’s own point value. The rating types are the different colored faces (Happy, Satisfied, [...]

When you add team members to Hively they are automagically notified that they can access their account. The email sent to them provides them information on Hively, who invited them, and what they need to do next. It also sends them their email signature snippet to get started. Once they receive their notification, your team [...]

Yes! When you add users to Hively they are automatically notified that they can access their account. The email sent to them provides them information on Hively, who invited them, and what they need to do next. It also sends them their email signature snippet to get started. Once they receive their notification, users simply [...]

No worries! You can have the personal email snippet for a user sent to them through Hively (via email) or access it directly in their account. In your user summary data display (found either on the Leaderboard or the user’s My Ratings page), you will see an ‘Actions’ dropdown. Click this and you will find [...]

Easy stuff. 1. Highlight and copy your personal email signature snippet from Hively.     2. Within GMail, go to your preferences and select ‘Mail Settings’             3. Paste your snippet into the Signature box             4. Success! Next time you send an email you [...]