Get your snippet directly
If you can sign in, open Snippets in Hively and copy your own snippet without waiting for an email.
Choose a style and copy the rendered version or HTML as appropriate for the destination. Follow email-signature setup for your client. Each person has their own rating links; use the correct personal snippet.
Email instructions to yourself
On the Snippets page, choose Email snippet and instructions.
For a regular team member, this queues a message to their own address. An administrator sees a choice that includes Send my snippet and Send snippets to everyone. Choose the individual option when you only want your own copy.
For a confirmed user, the setup email includes the selected snippet. For a user who has not confirmed their account, Hively sends an invitation with the account’s default snippet and an acceptance link instead.
Send instructions to a team member
An account administrator can find the person on the Leaderboard or their rating page, open Actions → Get Rating Snippet, and select Email snippet and instructions in the snippet dialog.
Check whose snippet is open before sending. The email goes to that Hively user’s saved address. Use this when invitations were postponed during user creation, or when someone needs another copy.
On the administrator’s Snippets page, Send snippets to everyone queues instructions for the account’s active rating participants. Use it only when the whole group needs another message. It is a real send action, not a preview.
If the email is missing
First confirm the user’s saved address and check the inbox, junk folder and any organisation-managed quarantine.
- A “queued” message means Hively accepted the send request; it does not confirm inbox delivery.
- Check whether the user has paused Hively emails or has a delivery restriction. See email delivery help.
- If the user can already sign in, they can copy their snippet directly while the delivery issue is investigated.
- If the invitation link does not work, follow sign-in and activation help.
If the address is correct and the expected message still does not arrive, contact support@teamhively.com with the address and approximate request time. Avoid repeatedly resending. Adding Hively to contacts or an allowed-sender list cannot guarantee delivery through every mail filter.