Hively

As an Account Administrator, select Customisation from the main menu under Configuration. Here you can style the customer rating page to better promote your brand. The first thing you can change is the Team Member Question. This is the question your customer will see when giving you feedback. It will be the question displayed for [...]

Many of our customers have asked how they can best inform their customers about Hively. Informing your customers about Hively and how it works is a great way to engage with and encourage them to give you feedback with Hively. This way, when they see the Hively rating snippet in your email or in a [...]

Absolutely. Hively lets your customers give you real time feedback with 1 click. They can give you this feedback anywhere you place a Hively rating snippet. There are several rating snippet options and they can be placed anywhere HTML is accepted. In addition, you can gather customer feedback offline through QR codes. Each user in [...]

Getting started with Hively is easy. You can literally have your entire team set up and getting feedback in less than 5 minutes. Click the link to see a quick getting started slider tour of Hively.

The QR Code rating snippet has a lot of potential. It’s a fantastic way to get customer feedback offline. The Hively rating snippet gallery gives you lots of options for gathering feedback from your customers. Mix them up and use them in different venues. The QR Code snippet is perfect for your offline teams. Simply [...]

If any of your customers give you feedback from their mobile smart phone they will be taken to your customer rating page. This page has now been optimized for mobile devices. This means the experience will be tailored to the mobile device so everything works, looks and fits into a mobile web browser.  

The rating snippet gallery is a list of different rating snippet options you can use to get customer feedback. You can access the gallery by selecting Snippets from the main menu under the Configuration heading. Account Administrators can set the default rating snippet for the entire team. The default selection will be instantly accessible by [...]

Yes! You can insert your Hively rating snippet into your email signature, CRM, ticket tracking system or any website! This enables your customers to give you feedback every time they interact with you. However, you can also request a rating from a customer directly through Hively! You can do this after phone calls, webinars, meetings, [...]

We often get asked if using Hively is similar to measuring customer happiness with the Net Promoter Score (NPS). Our answer is – yes and no. Much of the fundamental components of Hively are based on NPS. However, Hively improves upon the NPS rating system in several ways. Below we’ve listed all the ways we see [...]

Images not showing up correctly? Try the following: First, copy and paste your rating snippet. Be sure to copy the entire snippet. To do this, place your cursor with your mouse just below the top line of the snippet instructions. Start selecting and move your mouse down, highlighting your snippet, and stoping just above the [...]