Hively

It’s easy to add a Hively snippet to your signature with CodeTwo Exchange Rules Family. Here’s how to do it. A few things you’ll need: An account created in Hively with your team members added A CodeTwo Exchange Rules Family account Step One Log into Hively and select Integrations from the main menu under Configuration. [...]

Where permission has been given by the rater, you can share your feedback to Twitter and Facebook right from within Hively. This feature is particularly handy for ‘testimonial style’ feedback and is available for Wow and Happy ratings. For these rating types, raters are asked whether their feedback can be shared as a part of [...]

Please note: A UserVoice account on the PRO tier is required for full integration, as outlined below. If you don’t have a Pro account, you can still use Hively with UserVoice by inserting your regular Hively snippet in each user’s signature. It’s easy to insert Hively rating snippets into UserVoice. Now you can measure customer [...]

It’s easy to insert Hively rating snippets into Kayako. Now you can measure customer satisfaction for each of your team members through your Kayako email templates. Here’s how to do it. A few things you’ll need: An account created in Hively with your users added A Kayako account Step One Go to Kayako and get [...]

Hively has a set of general reporting capabilities which are available to all customers, as well as some advanced reporting capabilities which are available to customers on paid plans. General Reporting Hively provides you with data on your customer happiness and team member performance on the ‘All Ratings’ page. This page is accessible by all [...]

It’s easy to insert Hively rating snippets into Desk. This way, you can measure customer satisfaction for each of your team members through you Desk.com email templates. Here’s how to do it. A few things you’ll need: An account created in Hively with your team members added A Desk.com account Emails set up in Desk.com Hively [...]

Yes. To view graphs and trends of customer happiness click on the ‘All Ratings’ page. This page will display trending data in the form of a bar graph for your customers. You can also see all of your customer ratings aggregated on this page. You can filter the ratings by Happy, Satisfied and Unhappy and [...]

Every browser, CRM, email client, etc. has their own unique quirks and ways of doing things. All of these things work a bit differently in terms of how they treat web images. For example, some CRMs don’t accept HTML and often times, email clients remove images by default in emails. The smiley images will only [...]

Yes! There are two ways to do this. Option 1 – All users. As an Account Administrator, login to Hively and go to the ‘All Ratings’ page from the main menu. Here you’ll see data on all of your customer feedback. You can filter this page by Last 7 days, Last 30, All time – [...]

Yes! As an Account Administrator, select Customization from the main menu under Configuration. Here you can style the customer rating page to better promote your brand. This includes the question the customer sees on the rating page. On this tab, the first thing you can customize is the Team Member Question. You can change this [...]