Hively

After subscribing to a paid Hively plan, you will see two new lines on the chart on the All Ratings page. This line are ‘Benchmark CSAT’ and ‘Industry CSAT’. CSAT is a Customer Satisfaction score, also known as a Happiness percentage. The CSAT calculation is simply Happy + Wow ratings as a percentage of total [...]

Yes. As an Account Administrator or Team Leader you can see all of your user customer ratings aggregated on the ‘All Ratings’ page. You can filter the ratings by Happy, Satisfied and Unhappy and indicate if you only want to view ratings with WOW’s and/or comments. As a user, you can also filter your ratings [...]

To view graphs and trends of team performance click on the ‘All Ratings’ page. This page will display trending data in the form of a bar graph for your users. You can filter the page by the following: Last 7 Days (View data from the last 7 days by day) Last 30 Days (View data [...]

Yes. To view graphs and trends of team performance click on the ‘All Ratings’ page. This page will display trending data in the form of a bar graph for your users. You can also see all of your customer ratings aggregated on this page. You can filter the ratings by Happy, Satisfied and Unhappy and [...]