General Use
Help with general use.
Change your name, photo and account images
Update your displayed name and profile picture, and find the separate controls for account and team logos.
Collect feedback with a Hively QR code
Save your personal QR code, place it on printed material and check the destination before printing a batch.
Customize your rating page
Branding, logos, questions and thank-you messages on the pages your customers see.
Find help and contact support
Search the help centre or send a useful, private problem report to Hively support.
Find your Hively referral link
Find your personal referral link and the current referral-program terms.
Fix missing smileys, links or formatting in your signature
Work out whether the problem is copying, the signature editor, message format or image blocking.
Getting started with Hively
Create or join the right account, add a personal feedback link, and start reviewing responses.
Invite customers to share useful feedback
Introduce Hively, ask at a relevant moment and check the basics when little feedback arrives.
Reset or change your Hively password
Recover access with a reset email or change your password from My Settings, with separate guidance for SSO.
Run and export a report
Run a saved report, build your own fields and filters, export the results, or schedule an email.
Understand membership across teams and accounts
Distinguish a team assignment from a separate account, and check what an account-switch invitation means.
Use Hively on a phone
Understand mobile feedback pages, browser access and email signatures sent from a phone.
View and filter your ratings
Find individual feedback, narrow the rating list, and understand which filters affect the chart.