Hively

Adding your snippet to your signature in Mozilla Thunderbird is easy and straightforward but there are two important settings you’ll need to ensure are enabled and you’ll need to use the HTML version of your snippet. Here’s how it’s done: 1. First, you’ll need to get the HTML version of your personal email signature snippet [...]

Hively gives you the choice of two smiley styles (hexagonal and round) right out of the box. If you want something more customized, you can upload your own! The style you choose will be reflected on your rating page, thanks page, the thanks email sent to raters and everywhere else smileys show up throughout Hively. [...]

Unfortunately, at this time, the iPhone email client does not accept HTML. Since the Hively ratings snippets are HTML based this won’t work. That said, you can still paste in a link to your rating page and some email clients (such as GMail) will automatically hyperlink the URLs on the client end. You can access [...]

If this is the case it’s most likely that where you are attempting to paste it doesn’t accept HTML. Even so, there are still a few options you have for using Hively. 1) Be sure you’ve highlighted, copied and pasted the entire snippet into this space and that the HTML is still not activating. If [...]

The standard HTML rating snippets do not contain the users email addresses. The only situation where an email address could be included in a snippet is if a third-party integration passes the email address through as an identifier. When viewing any snippet you have the option to toggle ‘ON’ the HTML. Doing so will allow [...]

Each user gets a unique rating snippet (they actually have several to chose from in the rating snippet gallery) they can insert anywhere HTML is accepted – email, CRM, ticket tracker, website, etc. For example, if a user has a rating snippet in his/her email signature, every time they send an email the recipient can [...]

If one of your users didn’t receive their rating snippet and instructions via email try the following: Have them check their spam folder to see if the email was placed there. Be sure to white label and/or add the Hively domain to your contacts @teamhively.com. You can resend the Hively email containing the user’s rating [...]

The full HTML Email snippet works like any other snippet in the gallery. It can be pasted inside of an email you’re sending, a final ‘resolution’ email within a CRM or ticket tracking system, or used to email out in your email marketing campaign software. To access this snippet go to the snippet gallery by [...]