Hively

Paid Hively accounts can set the level of access that Team Members have to their Hively ratings. There are three levels of access to choose from: Team Members can see details of their own ratings and the Leaderboard. This is the default and is the level of access for all free accounts. Team Members can [...]

Yes! If your customers leave their email when providing feedback a confirmation of the feedback they provided is sent to them via email. The email contains their feedback and the user’s information. The email is sent as if it came from the user and is a great way to keep your customers involved and engaged [...]

Hively helps reward your top performing users by highlighting the user with the Top Score on a weekly or monthly basis. You can have this email sent every 7 days (on Monday’s), every 30 days (first of every month), or turn this notification off. This email is a great way to motivate your users to [...]

Yes! Hively provides real time feedback from your customer ratings. So if there’s an issue you know right away instead of finding out months down the road when it may be too late. It also lets you know right away if you’re doing a good job. Getting positive feedback throughout the day is a great [...]

In addition to receiving an email with the daily or weekly team summary information you can also get a monthly email sent to you indicating who in your team got the top score for the month. The monthly top score holder will have their achievement highlighted at the top of the email sent. Each user [...]

If you subscribe to this email you will be sent a summary of your personal customer happiness score, number of ratings and % of each rating type. You will also see this data for each of your users and each of you will be ranked on a leaderboard according to your customer happiness score. The [...]

Easy. Simply select Notifications from the main menu under the User heading. Here you can determine your notification settings. Set each Notification to ‘On’ that you want to receive and to ‘Off’ for those you do not. For team summary email you can choose to receive the notification daily, weekly or not at all.

Account Administrators, Team leaders and users have several notification options and can set their own preference. Hively notifications provide you with valuable, real time information so be sure to check them out. All notifications are currently sent out via email. To view all the notifications and set your preferences, select Notifications from the main menu [...]