Hively

No. While team members do receive a badge, +1 point and extra recognition for receiving a WOW, the WOW itself is not a fourth rating option (rating state). We have designed the WOW to recognize exceptional service that stands out even more than making a customer happy. While it deserves extra recognition, it’s important the [...]

Each user gets a unique rating snippet (they actually have several to chose from in the rating snippet gallery) they can insert anywhere HTML is accepted – email, CRM, ticket tracker, website, etc. For example, if a user has a rating snippet in his/her email signature, every time they send an email the recipient can [...]

Yes! Hively provides real time feedback from your customer ratings. So if there’s an issue you know right away instead of finding out months down the road when it may be too late. It also lets you know right away if you’re doing a good job. Getting positive feedback throughout the day is a great [...]

The full HTML Email snippet works like any other snippet in the gallery. It can be pasted inside of an email you’re sending, a final ‘resolution’ email within a CRM or ticket tracking system, or used to email out in your email marketing campaign software. To access this snippet go to the snippet gallery by [...]

You can use your rating snippets almost anywhere. You can simply copy and paste the rating snippet code anywhere basic HTML is allowed and you can print the QR code snippets for various uses. Currently we’re seeing teams using their snippets in: Email signatures in any email client Into the email and ticket templates of [...]

On paid plans, you can specify which fields are required for Happy, Satisfied and Unhappy ratings. By default each of the Name, Email and Comment fields are optional for each rating type. To change this: Log in to Hively as an Administrator of your account. Select Fields from the main menu under Configuration. For the [...]