Hively

Thanks buttons enable you to link to relevant items or pages you want to share with your customers. Hively enables you the ability to create custom Thanks buttons for your thanks page. After a customer gives you a rating they are taken to the ‘Thanks Page’. On this page, you can create buttons with labels [...]

No. While team members do receive a badge, +1 point and extra recognition for receiving a WOW, the WOW itself is not a fourth rating option (rating state). We have designed the WOW to recognize exceptional service that stands out even more than making a customer happy. While it deserves extra recognition, it’s important the [...]

When a rating is identified as a repeat of an earlier rating, the new rating will be kept and the earlier rating will be removed. This allows raters to change their rating if, for instance, a previously unhappy rater’s issue is resolved to their satisfaction. What counts as a repeat rating? A rating is considered [...]

Yes. As an Account Administrator or Team Leader you can see all of your user customer ratings aggregated on the ‘All Ratings’ page. You can filter the ratings by Happy, Satisfied and Unhappy and indicate if you only want to view ratings with WOW’s and/or comments. As a user, you can also filter your ratings [...]

Yes. To view graphs and trends of team performance click on the ‘All Ratings’ page. This page will display trending data in the form of a bar graph for your users. You can also see all of your customer ratings aggregated on this page. You can filter the ratings by Happy, Satisfied and Unhappy and [...]

As soon as a customer clicks on a smiley icon the rating is recorded. It’s recorded here so that we can capture customers providing 1 click anonymous feedback. However, once the customer lands on the customer rating page they can add their contact information, detailed comments on their rating or even change their rating. If [...]

Users are ranked on the Leaderboard according to their personal customer happiness score – highest to lowest. The user with the top score will be at the top and users descend from there based on their score. Each time a user gets feedback they receive points like this: Happy = 1 point Satisfied = 0 [...]

Yes! If your customers leave their email when providing feedback a confirmation of the feedback they provided is sent to them via email. The email contains their feedback and the user’s information. The email is sent as if it came from the user and is a great way to keep your customers involved and engaged [...]