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February 11th, 2014

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It’s easy to insert Hively rating snippets into Kayako. Now you can measure customer satisfaction for each of your team members through your Kayako email templates. Here’s how to do it.

A few things you’ll need:

  • An account created in Hively with your team members added
  • A Kayako account

Step One

Go to Kayako and get the Staff ID for each of your team members. You can get this by going to Manage Staff and clicking edit for each staff. The ID is in the URL (it’s the number at the end ie. 1, 2, 3, etc.)

Step Two

Login to Hively and click on the menu in the top right, then select Integrations. Select Kayako from the integrations list. Enter the Staff ID’s you collected from Kayako for each team member.

Step Three

Next click on the Get Snippet link. In the popup window, click the Show HTML link, then copy the code.
 

Step Four

Go back into Kayako and edit the email templates you want to have the snippet appear on and paste the snippet code into the template. This is likely going to be the email_ticketstaffreplyhtml email template.