What prevents a team member from self rating?
Oh honesty! Yes, we’d like to think no one would be this dishonest. However, it could happen right? So what do we do about it?
Right now there are two preventative measures to protect against users self ratings (or friend ratings).
1) If any user receives 5 or more ratings from the same IP address within the last seven days we display a warning icon on that rating: 
This alerts you that something unusual might be going on. It could mean the user is self rating or someone they know is rating them. If it’s from your work IP address then the issue should be obvious. It could possibly be an overly eager customer, but the warning symbol at least gives you the opportunity to look into the issue and make your own decision as to how to handle it.
When you click on the ‘Show Detail’ view of a user you can see if any such alerts exist. If you hover over the warning icon it will provide you with the IP address and the number of ratings connected to this warning. If you click on the warning icon it will reveal all the other ratings connected to this warning.
2) If you suspect any ratings as being fraudulent, as the Account Administrator, you can remove these ratings. Account Administrators have the ability to delete any user ratings for any reason. Find the rating you want to delete on the users rating page or the All Ratings page. Then, select ‘Delete rating’ from the More menu next to the rating.
Click on this and the rating for this user will be removed. Once a rating is removed it removes all data associated with the rating and changes the user’s and team’s scores.
I’d like to know whenever a rating from the same IP Address is credited to a team member. Our personal preference would be to block multiple IP attempts within a 24 hours period.
In the mean-time, is there any way for team leaders to see how many times a rating was given by the same IP Address? Thanks.
Hi Steve,
We don’t block an entire IP address from leaving multiple ratings. The reason being because a large organization might have multiple people providing feedback to members of your team. Therefore, we thought it was better to allow that.
However, if an individual gives a rating to one of your team members that individual is prevented from providing additional feedback (ratings) from the same transaction in a 24 hour period.
Yes, if you a team member gets 5 or more ratings from the same IP address we mark those ratings with a [!] Warning sign. Hovering over this symbol will reveal the IP address of the customer leaving the rating, as well as the number of ratings left from this person and this IP address.
Let us know if you feel the way this works addresses the issue.