Card subscriptions
The standard subscription workflow accepts card payment through Stripe. An administrator chooses a plan on Account → Subscription and follows the payment form.
Monthly and annual subscriptions are available. For published rates and currency, see the pricing page; for your existing account, review its Subscription details and invoices. Card acceptance depends on the payment form and provider response, so contact support if your intended card cannot be used.
See Change your subscription plan before purchasing or changing billing periods, and Update your payment card for an existing saved card.
Ask about manual invoicing
If your organisation needs an invoice or purchase-order arrangement instead of the standard card subscription, email support@teamhively.com to discuss the requirement before subscribing.
Include the account name, expected number of users and the billing arrangement you need. Availability, payment method and terms must be agreed; requesting an invoice does not activate a subscription or change an existing payment obligation.
For an existing manually invoiced account, follow the agreed invoice instructions and contact support for seat, renewal or plan changes. Do not add a card or use Subscribe as a way to request a manual renewal.
Find a receipt or resolve a discrepancy
Use Invoices and billing contacts to find available invoices and check where billing emails go.
Contact support about a missing invoice, failed payment or unexpected charge. Include the invoice number if known. Never email full card details, security codes or banking passwords.