Open the payment method
Sign in as an account administrator, open Account → Subscription, and find Payment method.
For an account with a saved card, Hively shows its brand and last four digits with an Edit card button. If no card section is shown, the account may not have a saved card or may use another billing arrangement. See Payment options or contact support rather than starting a new subscription just to replace a card.
Replace the card
Choose Edit card, enter the replacement details in the payment form and complete its confirmation step.
After returning to Hively, check for the success notice and the updated card details. Replacing the saved card does not choose a different subscription plan. Future card-payment attempts use the saved payment method.
Do not send your full card number or security code to Hively support by email.
If the update does not work
If the button or payment form is unavailable, or Hively says the card could not be updated, contact support@teamhively.com with the account name, error text and approximate time.
A successful card update does not by itself confirm that an earlier unpaid invoice has been collected. Check Account History and ask support about outstanding charges. Avoid repeatedly subscribing or submitting payment details to troubleshoot an error.