Hively

Hively measures the customer happiness for your team by providing a total team customer happiness score. The team score is derived from the total points each of your users has received. Your users get points every time they get a customer rating. Each rating type has it’s own point value and there are some ‘bonus’ ways [...]

Hively highlights the user in your team that currently holds the top score. On the leaderboard, you can view the current top score holder for the last 7 days, last 30 days or all time! The user that has the most points at any given time has the top score. This is a real time, running [...]

Team members see the summary information for each team member (scores, number of ratings, percent of each rating type) but not the details of each rating. Account administrators can see the details of each rating for all team members, team leaders can see the details of ratings of members of their own team or teams. [...]

Hively is designed to give points to your users based on the happiness ratings they receive from customers. Each rating type has its own point value and your users are given an overall score based on the ratings they’ve received. You can also see the percentage of each rating type received and view this information [...]