Hively

Rating Request Templates are predefined settings that you can select when creating a Rating Request. We’ve provided a few for you to choose from, with each template relating to a different use of Rating Requests. For example the messaging for the Standard Request template includes wording and settings relating to feedback for a team member, [...]

The following changes can be made to the fields on the rating page by customers on paid plans: The core fields (‘Please comment’, ‘Your name’ and ‘Your email’) can be set as required or optional. Core fields can be removed from the rating page. The labels of core fields can be changed. Fields can be [...]

One specific feature of the WOW is that customers must provide their name, email and a comment (details of the wow) in order to submit a WOW. All fields are required. This way the entire reason for the WOW is clearly recorded for everyone to see. WOWs provide great opportunities for bragging rights and internal [...]

No, the +1 point is simply added to your score. We simply add the +1 to help explain that it’s ‘in addition to’ the point you received for the Happy rating. So, you get 1 point for the Happy rating and +1 point for the WOW – for a total of 2 points.    

A customer only sees the option to give a user a WOW if they first give them a Happy Rating. Again, the WOW is not a 4th rating option – it’s simply a way for a customer to say you made them even happier than ‘Happy.’  

A WOW is not an additional (4th) rating option in Hively. When users get a WOW from a customer they receive the WOW badge, +1 point and extra recognition via email for receiving a WOW. We have designed the WOW to recognize exceptional service that stands out even more than making a customer happy. While [...]

You know those times you go the extra mile for a customer? Well now they can let you know. Hively has always let your customers indicate if they are Happy, Satisfied or Unhappy. However, now they can also let you know when you have WOW’d them! If you go above and beyond for a customer [...]

You can create Thanks buttons with labels anything you like. Some of examples of great Thanks buttons might include: Your website Social Pages (Facebook, Twitter, Pinterest pageYour blog) Landing pages YouTube/Vimeo videos Downloadable documents (white papers, coupons) Email addresses Anything else you can think of!

You can create as many Thanks buttons as you like. Account Administrators with a paid subscription have the ability to create Thanks buttons. Thanks buttons enable you to link to relevant items or pages you want to share with your customers. Hively enables you the ability to create custom Thanks buttons for your thanks page. [...]

Account Administrators with a paid subscription have the ability to create Thanks buttons. Thanks buttons enable you to link to relevant items or pages you want to share with your customers from your Thanks page. Hively enables you the ability to create custom Thanks buttons for your thanks page. If you’re unable to create a [...]