ToolBox -

The rating snippet gallery is a list of different rating snippet options you can use to get customer feedback. You can access the gallery by selecting Snippets from the main menu under the Configuration heading.

Account Administrators can set the default rating snippet for the entire team. The default selection will be instantly accessible by all users when they click the ‘Get Rating Snippet’ link in the ‘Actions’ dropdown on their ‘My Ratings’ page. Users can access the rating gallery any time and select different rating snippets for different venues.

All rating snippets can be viewed by clicking on the thumbnail image or the ‘Get Snippet’ button in the rating gallery. Here, you can select and copy the snippet you’re viewing. You can copy it directly from the initial view or the HTML view by toggling the Show HTML Yes/No button. Once you have your snippet copied you can easily paste it into your email signature, CRM, website or ticket tracking system.

With the QR code option you can also download the image to place and print on business cards, name badges, time sheets, comment cards, desk placards or any print material.

For some companies, one rating snippet will work for most or every customer interaction their users have. For others, using different snippets simultaneously based on the customer interactions will help you obtain the most customer feedback possible. Try experimenting with different snippets and see which ones get you the most feedback!

 

Here are the different rating snippet gallery options and some of the best uses for each.

Classic: Perfect for simple image email signatures, CRM’s, ticketing systems, websites, or forums.

Single Link: Simple solution for non-image email signatures, CRM’s, ticketing systems, websites, or even business cards.

Multi Links: Perfect for non-image email signatures, CRM’s, ticket systems, websites, or forums with a more direct approach.

Sleek: Great for inline email signatures, CRM’s, ticket systems, websites, or forums.

EL Grande: Looking to make your rating snippet to stand out a bit more? This one’s for you! Perfect for image email signatures, CRM’s ticket systems, websites, or forums.

Full Email: This is a complete HTML email template to send customers from your email marketing tool, CRM, or ticket tracking system. Use it to send in a periodic email, drip campaign or issue resolution email. The entire text in the email is fully customizable!

QR Code: Have an offline team? Print this QR Code out on business cards, name badges, time sheets, comment cards, desk placards, or product packaging. Perfect for restaurants, contingent staff, trade shows, front desk/reception staff, etc.