Is the WOW a ‘Fourth’ rating option?

Date: April 18th, 2012 | Category: Customer Messages, Customer Ratings, Getting Ratings, Leaderboard & Rankings, Scoring

No. While team members do receive a badge, +1 point and extra recognition for receiving a WOW, the WOW itself is not a fourth rating option (rating state). We have designed the WOW to recognize exceptional service that stands out even more than making a customer happy. While it deserves extra recognition, it’s important the rating scale stay simple and weighted evenly with only 3 options.

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