Does someone need to select “Happy” before they have access to select “WOW”?
Date: April 25th, 2012 | Category: Customer Ratings, Scoring
https://support.teamhively.com/customer-ratings/does-someone-need-to-select-happy-before-they-have-access-to-select-wow/
A customer only sees the option to give a user a WOW if they first give them a Happy Rating. Again, the WOW is not a 4th rating option – it’s simply a way for a customer to say you made them even happier than ‘Happy.’
Article published on Hively - https://support.teamhively.com