You can request a rating in 1 of 2 ways.

Option 1 – On your ‘My Ratings’ page select ‘Request Rating’ from the ‘Actions’ menu at the top of the page. Complete the fields and send your rating request.

Option 2 – On the Leaderboard page click the ‘Actions’ menu on your summary profile area. You will see a link that says ‘Request Rating.’ Complete the fields and send your rating request.

The Free subscription option allows you to send rating requests to a single recipient at a time. However, the paid Hively subscription plans allow you to request feedback from multiple recipients at a time.

To send to a single person…

1. Type in the recipients name
2. Type in the recipients email address
3. Create a subject line for the email you’re going to send
4. Type in your custom message that will be displayed in the email and click submit!

To send to multiple people…

1. Click the ‘Multiple Recipients’ link.
2. Type in the recipients names and emails in the same manner you added users. Example: John, john@acmeinc.com
3. Type in one recipient name, email per line. You can also copy/paste from another list.
4. Create a subject line for the email you’re going to send.
5. Type in your custom message that will be displayed in the email and click submit!
6. Currently this feature enables you to send rating requests to up to 25 people at a time.

When customers start giving you feedback from a requested rating there is an indicator on the rating in the form of a check mark in the top right hand corner of the rating.

1. Check to insure your rating snippet is placed correctly.
2. Send a test email with your rating snippet in the signature and click the feedback rating links (faces) to make sure they are working properly.
3. Make sure your rating snippet is displayed prominently in your email signature line.
4. Use the QR code rating snippet printed out on business cards, time slips, desk signs, posters, etc. to gather feedback after speaking engagements, trade shows, shift assignments, front desk employees, etc.
5. Be sure to style the customer rating page with your brand. Doing so helps customers unfamiliar with Hively know they’re in the right place for leaving feedback.
6. Request a rating within Hively after speaking with customers on the phone, giving a webinar, conducting training or having a meeting.
7. Tell your customers about Hively – what it is and why you’re using it. It will help them understand your interest in their feedback. Here’s a great example.

The best tip we can give you for getting feedback – don’t be afraid to ask for it!