The smiley images are not showing up in my emails. How can I fix this?

Date: January 9th, 2012 | Category: General Use, Notifications, Top Questions

Every browser, CRM, email client, etc. has their own unique quirks and ways of doing things. All of these things work a bit differently in terms of how they treat web images. For example, some CRMs don’t accept HTML and often times, email clients remove images by default in emails.

The smiley images will only display to customers if you also see them displayed where you’ve pasted them. The snippets should paste properly anywhere HTML is accepted – email, CRM, website, etc.If you’re experiencing any issues with the Hively smiley images or the rating snippets here are some tips:

Be sure the snippets are being fully copied. Some people miss a few elements and items don’t render properly. You can copy the snippets from several areas in Hively:

If you’ve tried all of this and things are still not working contact us and let us know. When you  do so, it would be helpful if you could let us know a few things.

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