Can I filter ratings by rating type (Happy, Satisfied and Unhappy)?

Date: January 11th, 2012 | Category: Customer Ratings, Data and Trending, General Use

Yes. As an Account Administrator or Team Leader you can see all of your user customer ratings aggregated on the ‘All Ratings’ page. You can filter the ratings by Happy, Satisfied and Unhappy and indicate if you only want to view ratings with WOW’s and/or comments. As a user, you can also filter your ratings on your ‘My Ratings’ page by¬†Happy, Satisfied and Unhappy and indicate if you only want to view ratings with WOW’s and/or with comments.

Just click the Filter Ratings button to on the All Ratings page or My Ratings page to display the available filters.

Account Administrators and Team Leaders:

Users:


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