Hively » wowing https://support.teamhively.com Support & Knowledge Base for Hively Tue, 17 Nov 2020 03:59:49 +0000 en hourly 1 http://wordpress.org/?v=3.1.1 What is a WOW? https://support.teamhively.com/customer-ratings/what-is-a-wow/ https://support.teamhively.com/customer-ratings/what-is-a-wow/#comments Thu, 26 Apr 2012 02:46:57 +0000 admin http://support.teamhively.com/?p=1636 You know those times you go the extra mile for a customer? Well now they can let you know. Hively has always let your customers indicate if they are Happy, Satisfied or Unhappy. However, now they can also let you know when you have WOW’d them! If you go above and beyond for a customer they can give you a WOW and provide specific reasons for how you WOW’d them.

As with all Hively customer feedback, if you receive a WOW you will be instantly notified and have the Hively WOW badge prominently displayed on your leaderboard profile for your team to see. You will also receive +1 point for a WOW, increasing your personal and team customer satisfaction score! So get out there and start WOWing your customers!

 

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