Hively » top score https://support.teamhively.com Support & Knowledge Base for Hively Tue, 17 Nov 2020 03:59:49 +0000 en hourly 1 http://wordpress.org/?v=3.1.1 How often does the Top Score leaderboard email go out? https://support.teamhively.com/notifications/how-often-does-the-top-score-leaderboard-email-go-out/ https://support.teamhively.com/notifications/how-often-does-the-top-score-leaderboard-email-go-out/#comments Thu, 17 Nov 2011 04:29:24 +0000 admin http://support.teamhively.com/?p=1366 Hively helps reward your top performing users by highlighting the user with the Top Score on a weekly or monthly basis. You can have this email sent every 7 days (on Monday’s), every 30 days (first of every month), or turn this notification off. This email is a great way to motivate your users to constantly seek customer feedback and improve their customer happiness score. It also highlights those that have worked hard to earn this top spot!

To change the settings on this notification, select Notifications from the main menu under User. Here you will see the ‘Leaderboard & Top Score’ notification option. Simply set this to Weekly, Monthly or Off based on your preference.

]]> https://support.teamhively.com/notifications/how-often-does-the-top-score-leaderboard-email-go-out/feed/ 0 How is the user “Top Score” determined? https://support.teamhively.com/scoring/how-is-the-team-member-top-score-determined/ https://support.teamhively.com/scoring/how-is-the-team-member-top-score-determined/#comments Thu, 31 Mar 2011 01:25:18 +0000 Team Hively http://support.teamhively.com/?p=171 Hively highlights the user in your team that currently holds the top score. On the leaderboard, you can view the current top score holder for the last 7 days, last 30 days or all time!

The user that has the most points at any given time has the top score. This is a real time, running measurement. Meaning, if Sally has the most points right for the time frame you’ve selected, she has the top score. However, if 2 minutes later Tom’s points total more than Sally’s, Tom would hold the new top score.

]]> https://support.teamhively.com/scoring/how-is-the-team-member-top-score-determined/feed/ 0 How can I reward my employees with Hively? https://support.teamhively.com/scoring/how-can-i-reward-my-employees-with-hively/ https://support.teamhively.com/scoring/how-can-i-reward-my-employees-with-hively/#comments Fri, 25 Mar 2011 18:08:44 +0000 Team Hively http://support.teamhively.com/?p=102 Hively is designed to give points to your users based on the happiness ratings they receive from customers. Each rating type has its own point value and your users are given an overall score based on the ratings they’ve received. You can also see the percentage of each rating type received and view this information over different time periods – last 7 days, last 30 days and all time. The user with the most points at any given time (based on the time period selected) is indicated as having the ‘Top Score.’

We’ve designed Hively in this way to have a fun, motivating, game type feel to it. Why? To help promote a culture of exceptional customer service within your company! If you’re employees see Hively as positive competition, and a fun way to collect and earn points, they will compete to constanlty improve their personal customer happiness scores. This competition will improve the customer happiness for your team and entire company. It’s a win-win-win (Team-Users-Customers)!

So how do you reward them? Hively has a feature called Buzz! Buzzes can be sent by users and Account Administrators to each other. Sending a Buzz is a way to say ‘good job’ and provides positive reinforcement to your users. When a user receives a Buzz they are instantly notified and they receive the Buzz badge in their profile display. Each time they get a new Buzz the Buzz badge displays a count.

 

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