Hively » team score https://support.teamhively.com Support & Knowledge Base for Hively Tue, 17 Nov 2020 03:59:49 +0000 en hourly 1 http://wordpress.org/?v=3.1.1 Does someone need to select “Happy” before they have access to select “WOW”? https://support.teamhively.com/customer-ratings/does-someone-need-to-select-happy-before-they-have-access-to-select-wow/ https://support.teamhively.com/customer-ratings/does-someone-need-to-select-happy-before-they-have-access-to-select-wow/#comments Thu, 26 Apr 2012 02:50:01 +0000 admin http://support.teamhively.com/?p=1643 A customer only sees the option to give a user a WOW if they first give them a Happy Rating. Again, the WOW is not a 4th rating option – it’s simply a way for a customer to say you made them even happier than ‘Happy.’

 

]]> https://support.teamhively.com/customer-ratings/does-someone-need-to-select-happy-before-they-have-access-to-select-wow/feed/ 0 How is the team score calculated? https://support.teamhively.com/scoring/how-is-the-team-score-calculated/ https://support.teamhively.com/scoring/how-is-the-team-score-calculated/#comments Thu, 31 Mar 2011 20:23:08 +0000 Team Hively http://support.teamhively.com/?p=163 Hively measures the customer happiness for your team by providing a total team customer happiness score. The team score is derived from the total points each of your users has received. Your users get points every time they get a customer rating. Each rating type has it’s own point value and there are some ‘bonus’ ways of earning points. The rating types are the different colored faces (Happy, Satisfied, Unhappy).

The rating type point values are:


Happy Rating = 1 Point

 

Satisfied Rating = 0 Points

 

Unhappy Rating = -1 Point

 

WOW = +1 Point (1 point for the Happy rating + 1 point for the WOW!)

 

So for example:

Let’s say you have 2 users.

User #1: Joe Smith

Joe gets the following ratings: 3 Happy (1 point each) | 2 Satisfied (0 points each) | 1 Unhappy (-1 point each)

His total score would be: 2

User #2: Sally Smith

Sally gets the following ratings: 5 Happy (1 point each) | 2 Satisfied (0 points each) | 2 Unhappy (-1 point each) | 2 of the 5 Happy ratings were WOWs (+1 point each)

Her total score would be: 5

Your total Team score is: 7

You can view the score for each team score on the leaderboard page of Hively. The user’s score will change based on your filter settings of last 7 days, last 30 days or all time.

 

 

 

 

 

 

 

 

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