Hively » team member score https://support.teamhively.com Support & Knowledge Base for Hively Tue, 17 Nov 2020 03:59:49 +0000 en hourly 1 http://wordpress.org/?v=3.1.1 How is the user “Top Score” determined? https://support.teamhively.com/scoring/how-is-the-team-member-top-score-determined/ https://support.teamhively.com/scoring/how-is-the-team-member-top-score-determined/#comments Thu, 31 Mar 2011 01:25:18 +0000 Team Hively http://support.teamhively.com/?p=171 Hively highlights the user in your team that currently holds the top score. On the leaderboard, you can view the current top score holder for the last 7 days, last 30 days or all time!

The user that has the most points at any given time has the top score. This is a real time, running measurement. Meaning, if Sally has the most points right for the time frame you’ve selected, she has the top score. However, if 2 minutes later Tom’s points total more than Sally’s, Tom would hold the new top score.

]]> https://support.teamhively.com/scoring/how-is-the-team-member-top-score-determined/feed/ 0 How is a user’s score calculated? https://support.teamhively.com/question/how-is-the-team-member-score-calculated/ https://support.teamhively.com/question/how-is-the-team-member-score-calculated/#comments Fri, 25 Mar 2011 18:40:51 +0000 Team Hively http://support.teamhively.com/?p=167 Hively measures the customer happiness for each user by providing a customer happiness score. The score is derived from the total points the user has received.

Your users get points every time they get a customer rating. Each rating type has it’s own point value. The rating types are the different colored faces (Happy, Satisfied, Unhappy).

The rating type point values are:


Happy Rating = 1 Point

 

Satisfied Rating = 0 Points

 

Unhappy Rating = -1 Point

 

WOW = +1 Point (1 point for the Happy rating + 1 point for the WOW!)

 

So for example:

Let’s say you have 2 users.

User #1: Joe Smith

Joe gets the following ratings: 3 Happy (1 point each) | 2 Satisfied (0 points each) | 1 Unhappy (-1 point each)

His total score would be: 2

User #2: Sally Smith

Sally gets the following ratings: 5 Happy (1 point each) | 2 Satisfied (0 points each) | 2 Unhappy (-1 point each) | 2 of the 5 Happy ratings were WOWs (+1 point each)

Her total score would be: 5

Your total Team score is: 7

You can view the score for each team score on the leaderboard page of Hively. The user’s score will change based on your filter settings of last 7 days, last 30 days or all time.

 

 

 

 

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