Hively » team member ranking https://support.teamhively.com Support & Knowledge Base for Hively Tue, 17 Nov 2020 03:59:49 +0000 en hourly 1 http://wordpress.org/?v=3.1.1 How are users ranked on the leaderboard? https://support.teamhively.com/customer-ratings/how-are-team-members-ranked-on-the-leaderboard/ https://support.teamhively.com/customer-ratings/how-are-team-members-ranked-on-the-leaderboard/#comments Tue, 06 Dec 2011 18:33:48 +0000 admin http://support.teamhively.com/?p=1054 Users are ranked on the Leaderboard according to their personal customer happiness score – highest to lowest. The user with the top score will be at the top and users descend from there based on their score.

Each time a user gets feedback they receive points like this:

Happy = 1 point

Satisfied = 0 points

Unhappy = -1 point

WOW = +1 point

These points total into a personal happiness score for each user. The user with the most points will have the top score.

You can filter the Leaderboard page by ‘Last 7 Days,’ ‘Last 30 Days,’ and ‘All Time.’ The top score holder and user rankings will re-total based on the page filter.

 

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