https://support.teamhively.com Support & Knowledge Base for Hively Tue, 17 Nov 2020 03:59:49 +0000 en hourly 1 http://wordpress.org/?v=3.1.1 https://support.teamhively.com/customer-ratings/does-someone-need-to-select-happy-before-they-have-access-to-select-wow/ https://support.teamhively.com/customer-ratings/does-someone-need-to-select-happy-before-they-have-access-to-select-wow/#comments Thu, 26 Apr 2012 02:50:01 +0000 admin http://support.teamhively.com/?p=1643 A customer only sees the option to give a user a WOW if they first give them a Happy Rating. Again, the WOW is not a 4th rating option – it’s simply a way for a customer to say you made them even happier than ‘Happy.’

 

]]> https://support.teamhively.com/customer-ratings/does-someone-need-to-select-happy-before-they-have-access-to-select-wow/feed/ 0 https://support.teamhively.com/customer-ratings/is-the-wow-a-4th-rating-option/ https://support.teamhively.com/customer-ratings/is-the-wow-a-4th-rating-option/#comments Thu, 26 Apr 2012 02:47:52 +0000 admin http://support.teamhively.com/?p=1640 A WOW is not an additional (4th) rating option in Hively. When users get a WOW from a customer they receive the WOW badge, +1 point and extra recognition via email for receiving a WOW. We have designed the WOW to recognize exceptional service that stands out even more than making a customer happy. While it deserves extra recognition, it’s important the rating scale stay simple and weighted evenly with only 3 options.

 

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