https://support.teamhively.com Support & Knowledge Base for Hively Tue, 17 Nov 2020 03:59:49 +0000 en hourly 1 http://wordpress.org/?v=3.1.1 https://support.teamhively.com/customer-ratings/is-the-wow-a-fourth-rating-option/ https://support.teamhively.com/customer-ratings/is-the-wow-a-fourth-rating-option/#comments Wed, 18 Apr 2012 21:33:20 +0000 admin http://support.teamhively.com/?p=1519 No. While team members do receive a badge, +1 point and extra recognition for receiving a WOW, the WOW itself is not a fourth rating option (rating state). We have designed the WOW to recognize exceptional service that stands out even more than making a customer happy. While it deserves extra recognition, it’s important the rating scale stay simple and weighted evenly with only 3 options.

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