Hively » notifications

Do customers get confirmation of the feedback they provided?

admin — Mon, 28 Nov 2011 18:51:23 +0000

Yes! If your customers leave their email when providing feedback a confirmation of the feedback they provided is sent to them via email. The email contains their feedback and the user’s information. The email is sent as if it came from the user and is a great way to keep your customers involved and engaged with your feedback process.

Having this email sent to your customers is optional. You can set your preferences for this notification in the notification settings. Go to the main menu and select Notifications under User. The notification titled ‘Customer Rating Confirmation’ can be set to On or Off.

Here is a sample of what this email looks like:

How often does the Top Score leaderboard email go out?

admin — Thu, 17 Nov 2011 04:29:24 +0000

Hively helps reward your top performing users by highlighting the user with the Top Score on a weekly or monthly basis. You can have this email sent every 7 days (on Monday’s), every 30 days (first of every month), or turn this notification off. This email is a great way to motivate your users to constantly seek customer feedback and improve their customer happiness score. It also highlights those that have worked hard to earn this top spot!

To change the settings on this notification, select Notifications from the main menu under User. Here you will see the ‘Leaderboard & Top Score’ notification option. Simply set this to Weekly, Monthly or Off based on your preference.

What is the Monthly Leaderboard and Top Score Email Notification?

admin — Mon, 17 Oct 2011 21:19:29 +0000

In addition to receiving an email with the daily or weekly team summary information you can also get a monthly email sent to you indicating who in your team got the top score for the month. The monthly top score holder will have their achievement highlighted at the top of the email sent.

Each user can chose to receive this email or have it turned off. Select Notifications from the main menu and set Leaderboard & Top Score to Off.

What is the Team Rating and Rankings Summary email

admin — Mon, 17 Oct 2011 03:11:23 +0000

If you subscribe to this email you will be sent a summary of your personal customer happiness score, number of ratings and % of each rating type. You will also see this data for each of your users and each of you will be ranked on a leaderboard according to your customer happiness score. The user with the top score is listed at the top and their number is in green. Your position is indicted with a yellow box around your number.

You can choose to receive this email daily or weekly or opt to turn the notification off altogether.

How do I turn off my notifications for Hively?

Team Hively — Thu, 07 Apr 2011 02:32:31 +0000

Easy. Simply select Notifications from the main menu under the User heading.

Here you can determine your notification settings. Set each Notification to ‘On’ that you want to receive and to ‘Off’ for those you do not. For team summary email you can choose to receive the notification daily, weekly or not at all.

What notifications can I get from Hively?

admin — Wed, 15 Dec 2010 22:35:04 +0000

Account Administrators, Team leaders and users have several notification options and can set their own preference. Hively notifications provide you with valuable, real time information so be sure to check them out. All notifications are currently sent out via email.

To view all the notifications and set your preferences, select Notifications from the main menu in the top right-hand corner. You can determine which notifications your want to receive by simply toggling the switch for each.

Here is some summary information about the notifications in Hively. Account Administrators have access to the same notifications as Team Leaders.

Leaderboard & Top Score – Announces top score holder and total team leaderboard ranking. This email is sent to your entire team either weekly (Sunday night) or monthly (the first of every month) with data for the previous week or month, respectively.

Rating Summary - Summary of ratings and scores for each user and your team overall based on running results for the last 7 days. You can choose to receive this email daily, weekly (Sunday night) or not at all.

Customer Rating of Team Member – This notification is for Account Administrators and Team Leaders only. If that’s you, you can opt to be notified every time a user gets a rating from a customer. You can choose to receive all of them or select by specific rating types. This email is sent every time a customer provides a rating.

Customer Rating - This notification is for users only. If you’re a user you can opt to be notified every time you get a rating from a customer. This email is sent every time a customer provides a rating.

No Team Member Ratings - This notification is for Account Administrators and Team Leaders only. This lets you know which users are not getting customer ratings. This email is sent if 1 week passes without any ratings.

No Recent Ratings - This notification is for users only. Lets users know they are not getting any customer ratings. This email is sent if 1 week passes without any ratings.

Customer Rating Confirmation – This email is sent to your customer if they leave their email address when providing feedback. It’s basically an email confirmation receipt informing them of the rating and feedback they gave you.

Notifications are also sent out automatically for the following events:

For Team Leaders –

When email snippet instructions are sent
Account verification at registration
Forgot/change password
Forgot/change username
Change of subscription plan
Monthly subscription plan charge

For users -

When registered by team leader
When email snippet instructions are sent
Forgot/change password
Forgot/change username